At Vainmune, we do not offer refunds or returns. However, we are happy to offer a one-time exchange under the conditions mentioned below:
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Exchange Eligibility:
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Exchange requests must be raised within 7 days of delivery.
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The product must be unused, unwashed, unaltered, and returned in the original packaging with all tags intact.
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A valid proof of purchase (order ID or invoice) is required.
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Non-Exchangeable Items:
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Customized or altered garments.
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Items marked as “Final Sale” or “No Exchange”.
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Accessories and intimate wear (due to hygiene reasons).
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Exchange Process:
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Email us at support@vainmune.com with your order details and reason for exchange.
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Once approved, you will receive the return instructions.
- The replacement item will be shipped once we receive and inspect the original item.
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Customers must bear the shipping cost for sending the item back to us.
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Product Availability:
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Exchanges are subject to product availability.
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If the requested product is unavailable, we may offer you a different product of the same value or issue store credit.
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Damaged or Wrong Item:
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If you receive a defective or incorrect item, please notify us within 48 hours of delivery with photos.
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In such cases, we will arrange a free replacement.
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